How to arrange a return of goods
If you wish to return an ordered product to our online store www.prologo.it asking for a replacement with another size / product or a refund, no problem, you can send the product back to us within 30 days from the date of its delivery by following a few simple instructions.
- After logging in, go to your account page and view the order containing the product you want to make us;
- Create an RMA number (Return Merchandise Authorization) by clicking on the link called 'Request Return Product' next to the product you intend to return;
- Pack the product to be returned along with all the original tags / labels and the return form, you can download it HERE;
- Write the RMA number assigned on the outside of the package / envelope and send it to the following address: Lunar Sport S.r.l. - Viale Borri, 311 - 21100 Varese - ITALY
- The refund or shipment of the replaced product will be made as soon as the product you have returned will be received.
- We do not charge shipping costs to send you a replaced product.
- Send the package / envelope using a traceable shipping method, so you can track it down in case of any problems;
- Substitutions: in order to ensure availability, please specify the desired size / object in the comments field;
- All tags / labels should not be removed from the product and the original plastic bags containing the product should be kept;
- Send the product using a package / envelope that offers adequate protection;
- Do not use perfumes or deodorants when wearing a product that you could make us.
For extra EU returns
- You must write "Returned Goods - Failed Sale" outside the package, clearly and clearly visible. The same must be repeated in the customs declarations CN22 and / or CN23. Failure to affix the aforementioned sentence could lead to the impossibility of receiving the return and its return to the sender;
- When shipping, do not attach the invoice sent with the original order to the return, but declare the value of the individual returned goods.
- Contact us through our contact page;
- Call us at + 39-0332-816961;