How to arrange a return of goods

If you wish to return an ordered product to our online store www.prologo.it asking for a replacement with another size / product or a refund, no problem, you can send the product back to us within 30 days from the date of its delivery by following a few simple instructions.

Instructions

  • After logging in, go to your account page and view the order containing the product you want to make us;
  • Create an RMA number (Return Merchandise Authorization) by clicking on the link called 'Request Return Product' next to the product you intend to return;
  • Pack the product to be returned along with all the original tags / labels and the return form, you can download it HERE;
  • Write the RMA number assigned on the outside of the package / envelope and send it to the following address: Lunar Sport S.r.l. - Viale Borri, 311 - 21100 Varese - ITALY
  • The refund or shipment of the replaced product will be made as soon as the product you have returned will be received.
  • We do not charge shipping costs to send you a replaced product.

Recommendations

  • Send the package / envelope using a traceable shipping method, so you can track it down in case of any problems;
  • Substitutions: in order to ensure availability, please specify the desired size / object in the comments field;
  • All tags / labels should not be removed from the product and the original plastic bags containing the product should be kept;
  • Send the product using a package / envelope that offers adequate protection;
  • Do not use perfumes or deodorants when wearing a product that you could make us.

For extra EU returns

  • You must write "Returned Goods - Failed Sale" outside the package, clearly and clearly visible. The same must be repeated in the customs declarations CN22 and / or CN23. Failure to affix the aforementioned sentence could lead to the impossibility of receiving the return and its return to the sender;
  • When shipping, do not attach the invoice sent with the original order to the return, but declare the value of the individual returned goods.

Questions

  • Contact us through our contact page;
  • Call us at + 39-0332-816961;