Terms of sale
Lunar Sport S.r.l. is not responsible for any damage or loss, direct or indirect, arising from the sale of goods and services offered in the catalog published on the site www.prologo.it, nor to delay and/or non-delivery of the product, nor for the correspondence of goods with the specifications published on the site or for any other reason not directly attributable to the Lunar Sport S.r.l.
The technical information on the website www.prologo.itstore.com is derived from information published by manufacturers producing the goods in our catalog. Lunar Sport S.r.l., therefore, reserves the right to modify/adapt the technical and dimensional information of catalog products based on what is reported by manufacturers, without notice.
Since the access and the ability to submit orders online change in real time the availability of the products included in the catalog published on the site www.prologo.it, Lunar Sport S.r.l. does not guarantee the certainty of allocation of the ordered goods.
Risk and Property
The goods are delivered free our office and travel at your own risk reviews. In the event that the goods were shipped to port, on the recommendation of the customer, the risk is considered to be borne by him from the delivery of goods to the carrier from the warehouses of the Lunar Sport S.r.l. Upon delivery of the goods, the customer must verify the integrity of packages and correspondence quantitative and qualitative sense described in the accompanying document. In case of discrepancies, the same should be reported and confirmed within seven days, via fax or registered mail sent to Lunar Sport S.r.l. to commercial reference. Despite the packaging intact, the goods must be checked within seven days of receipt. Any hidden defects must be reported in writing by fax or registered mail sent to Lunar Sport S.r.l. Every report received after the above deadlines will not be taken into account. For each statement, the customer assumes full responsibility of what declared.
Orders are accepted only in writing, by fax or via the Internet (on-line). The customer who places an order over the Internet will receive, upon completion of the purchase process, a confirmation notice via electronic mail (e-mail), with an indication of the number. Assuming that after sending the order, does not appear (a few minutes) the order number, the proposal shall be deemed as not accepted, for all legal purposes, although for accounting, administrative or lack of product.
All prices shown on the site shall be construed prices include VAT. Prices subject to change at any time without notice.
The goods must be paid via Cash on delivery (cash on delivery), Advanced Bank Transfer, Credit Card or PayPal.
Lunar Sport S.r.l. reserves, in its sole discretion, the right not to proceed to deliver the goods, even after accepting the order, to those customers that are out of trust, or with outstanding or in dispute.
Shipments outside the EU
Shipments of goods direct to customers residing outside the European Community (non-EU) are exclusive of VAT and customs duties. Local VAT and any customs duties will be borne by the recipient and will be required by the consignor at delivery of the goods.
The inclusion of false, altered and/or invented data in any registration form (personal data, addresses, phone numbers, mailboxes, etc..) is prohibited. Lunar Sport S.r.l. reserves the right to prosecute any kind of violation or abuse in their own interest. Lunar Sport S.r.l. is not responsible in any way for the fraudulent and illegal use of its site and services, and any type of payment from third parties.
Warning to consumers on the right of withdrawal:
Sales of goods via the Internet are governed by the law D. Lgs n. 185 of 22/05/1999 governing the matter of distance contracts, that is done outside of business premises. This legislation establishes the right of withdrawal, which is the ability for the consumer to return the product purchased and the reimbursement of expenditure incurred. This right is reserved exclusively to individuals (consumers) and can not be exercised by legal persons and natural persons acting for purposes attributable to their professional activity. To exercise the right of withdrawal is necessary to send, within 10 working days from receipt of goods, a communication which will state his intention to withdraw from the contract. The only cost to be paid to is for re-shipment of product. The right to cancel the contract is unenforceable, if the product is not returned intact, ie: without its original, non-integral elements of the product (accessories, screws, instruction manuals, etc..), damage of the product for reasons other than transport.
Procedure for exercising the right of withdrawal
If you've made a purchase at our site and you want to withdraw from the purchase, you must follow these simple steps: send to Lunar Sport S.r.l., within 10 working days from receipt of goods, a letter with acknowledgment of receipt containing a statement expressing its right to want to cancel the purchase. Anticipating communication via e-mail or by telephone by calling +39-0332-816961. Within the next business day to your community, to the email address you left when you purchased, you will be sent to the Return Authorization number (RMA) that will identify your practice. Provide, using a carrier at its option, the shipment of the product carefully packed in original packaging and complete with all accessories, instruction manuals and all that original content. Insure against theft and damage to cargo ships and bear the resulting costs. If the product delivered is not been insured for the value indicated on the invoice, in case of damage or loss during transport, Lunar Sport S.r.l. reserves the right to charge any damages withheld sums to be reimbursed. Indicate the Return Authorization Number (RMA) assigned by Lunar Sport S.r.l. on the envelope and ship the product to the address below by the second business day following receipt of RMA number. Lunar Sport S.r.l. - www.prologo.it Viale Borri, 311 - 21100 - Varese - ITALY Lunar Sport S.r.l. will, by bank transfer or PayPal, refund on the cost of the goods shipped within 14 days of the shipment of goods from you, but not before receipt of goods. We encourage you to give your bank directly on the form of withdrawal when sending the same by registered post.
Securities (lack of compliance)
According to Legislative Decree no. 24 of 02.02.2002, Lunar Sport S.r.l. is liable to the consumer for any lack of conformity which exists at the time of delivery. The lack of conformity can be found by: malfunction, internal damage from transport is not found on receipt, wrong shipment. The lack of conformity must be reported within 24 months after the date of purchase, the time limit within which the defect must be notified as soon as the product has been manifested is 2 months. The guarantee will apply to the product defects of conformity and/or failures not evident at the time of purchase, provided the product is used properly and with due diligence, that is, in respect of its destination and as provided in the technical with comments by the various operating rules therein. This guarantee is not applicable in case of negligence and carelessness in the use and maintenance of the product, of any adjustments and / or mechanical adjustments are not prescribed by the manufacturer, etc. In case of lack of conformity, the consumer has the right to restore conformity of the goods by repair or replacement. The guarantee is personal and will therefore apply only to the original purchaser, being restricted to direct customers and not to dealers and retailers.
Procedure for exercising the right to repair
In the event that the product purchased from our site www.prologo.it have some difficulties with the operation, to achieve the restoration of consumer goods to comply with the contract of sale you must follow these simple steps: within 24 months of receipt of goods, send notice to Lunar Sport S.r.l. via e-mail address (email@example.com) or phone by calling +39-0332-816961, indicating the defect of the product. Wait for the Return Authorization Number (RMA) locator, you will be sent via e-mail to the email address you specify when you order by next business day. Prepare and send to Lunar Sport S.r.l. the product carefully packed. Use the original packaging. Including any accessory, the instruction manuals and all the original content, will speed up the restoration of the lack of conformity. Indicate the Return Authorization Number (RMA) assigned by Lunar Sport S.r.l. on the envelope. Received and checked the returned product, Lunar Sport S.r.l. will restore the lack of conformity in accordance with the agreements concluded and shipping at no cost to the customer.
Rules and Jurisdiction
Shipping and delivery
Orders received on our online store will be processed within 24-72 hours of receipt of payment.
Shipping times and costs vary depending on the chosen service and weight.
Shipping costs: 9 euros for Italy, 12 euros for the countries of the European Union, 18 euros for the rest of the countries in the world.
The shipping costs are free for the states listed below, in addition to the amount shown: Italy - EUR 99.00 Europe (including Monaco and San Marino) - EUR 149.00 Australia - EUR 250.00 Canada - EUR 250,00 Japan - EUR 250.00 Switzerland - EUR 250.00 USA - EUR 250.00